Ithaca Cybersecurity Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post: St. Brandons House, 29 Great George Street, Bristol, BS1 5QT
Telephone: 0117 454 6131
Email: dpo@ithacacybersecurity.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Gender
- Occupation
- Date of birth
- Payment details (including card or bank information for transfers and direct debits)
- Employment details (including salary and length of service)
We collect or use the following personal information for the operation of client accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
- Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Purchase or account history
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find our more about lawful bases on the ICO’s website.
- Your right of access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure: You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing: You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you made a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using your personal information to provide and improve products and services for clients are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – Our legitimate interests are operating and improving our consultancy services, maintaining client relationships, managing business operations, and ensuring network and information security.
- Our lawful bases for collecting or using your personal information for the operation of client or customer accounts are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – our legitimate interests are promoting our services, maintaining relationships with existing and prospective clients, and communicating relevant industry updates and service information.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Publicly available sources
How long we keep information
We retain personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax and regulatory requirements. In most cases, we retain client and contractor records for up to 6 years after the end of the business relationship or engagement.
Who we share information with
Data Processors
Customer Relationship Management (CRM) software provider / SaaS customer data management provider
This data processor does the following activities for us: The CRM provider stores, organises, and manages customer and prospect information on our behalf. This includes maintaining contact records, tracking communications and sales activity, managing customer relationships, supporting marketing and customer service activities, and securely hosting related business data within the CRM platform.
Accounting software provider (Xero)
This data processor provides accounting and financial management services on our behalf, including processing and securely storing client and contractor contact, invoicing and payment information for bookkeeping, invoicing, payroll and financial reporting purposes.
Banking and payment services provider (Tide)
This data processor provides banking and payment services on our behalf, including processing and securely storing client and contractor payment and bank account information for invoicing, payments and financial administration.
Others we share information with
- Third parties: Where relevant we share contractor details with end clients to provide consultancy services. This may include contact details, professional experience, qualifications, right to work information, CVs, and other information relevant to the proposed engagement or ongoing provision of services.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated
14th May 2026